When a service is changing or needs to be re-designed. When a service improvement is needed to improve the customer experience. When a company would like to check whether its key processes are sufficiently human-centered. When many departments contribute to a single customer service experience. But when should you make one? Here are the most popular use cases for a service blueprint:
When to make a service blueprintĪ service blueprint is a useful tool for teams to create together. You’ll know a service blueprint is doing its job when it creates a shared understanding in cross-functional teams who develop products and services for their customers. The backstage processes, across different stakeholders and actions. The channel-based touchpoints, one by one.
The step-by-step of a specific customer journey
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